Sub-opportunities
Master opportunity
POC — AWS funded
MAP — AWS funded
Master Bancolombia Contact Center Transformation
3 sub-opportunities  ·  Colombia  ·  Andrea Castro  ·  Close: Jun 30, 2026
$650,000 Technical Validation ▶
POC Amazon Connect POC — Contact Center Demo
AWS-funded  ·  2-week scope  ·  450-seat sandbox  ·  SOW-POC-2026-004
$0 client cost
In progress
AWS credit value
$8,500
POC duration
Apr 1 – Apr 14
Debrief date
Apr 5 · Overdue
Success criteria
IVR deflection ≥40%
SA owner
Miguel Torres
ACE registration
ACE-2026-00411
Funded via AWS POC program · Credit applied to DFX5 sandbox account
MAP Light Bancolombia Migration Assessment
MAP Light  ·  AWS-funded  ·  2-stage program  ·  SOW-MAP-2026-007
$0 client cost
Assess active
Stage 1
Assess
Business case & readiness
Mar 10 – Apr 4, 2026
Complete
AWS credit: $12,000
Stage 2
Mobilize
Implementation & enablement
Apr 15 – Jun 15, 2026
Pending Assess sign-off
AWS credit: $28,000
MAP Light · Total AWS funding: $40,000 · Requires ACE opportunity linked & MAP agreement signed
SOW Amazon Connect Implementation — Phase 1
Fixed-fee · DFX5-billed · $170,000 · SOW-2026-001 · Quote v2.1 approved
$170,000
Quote approved
SOW Managed Services — Amazon Connect Year 1
Monthly retainer · DFX5-billed · $40,000/mo · 12-month term · Draft
$480,000
SOW draft
Total master opportunity value
POC: $0 (AWS $8.5K credit) MAP: $0 (AWS $40K credit) DFX5 billed: $650,000
$650,000
Master Bancolombia Agentic AI Phase 2
0 sub-opportunities  ·  Colombia  ·  Early pipeline  ·  Close: Q4 2026
TBD Prospecting ▶